FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

  • General
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  • 1. What happens if I’m just not satisfied with my results?
     

    If you are not satisfied with your results, let us know through email or snail mail that you would like to quit the program. We will initiate a STOP on your monthly commitment and you’re out! If you’ve opted to take advantage of the pre-pay discount, your balance will be prorated (based on monthly price) and the balance refunded to you.

    EX: If your monthly cost is $97 and you chose to pay in full for the year (taking advantage of the paid in full discount) at $1000 but then, changed your mind 3 months in, you would be refunded $709; your balance on the original price of the program.

     

    NOTE: We know how hard embracing change is and our experience shows that those who don’t create success with our program did not really apply the time and intention needed to make effective change. We also know that doesn’t mean you’re not well intended &/or that life doesn't sometimes just get in the way.

     

    So, in addition to our no obligation, no questions refund policy we also offer and returning drop-out incentive. If, at any time in the future, you choose to give yourself the opportunity try this again we will apply no less than 50% of your previously applied contribution to your return tuition. These cases are reviewed by myself and my leadership team individually and, depending on your circumstances, a 100% application of your “banked” tuition is quite possible.

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  • 2. Why do you think your program is special? There are many out there with more public awareness and much bigger endorsement.
     

    We are a young and nimble company executing a program design based on the newest sciences available. Science of the mind is the new frontier and our scientific understanding is changing daily. Here at TEAMS, as serial learners, we stay alert and abreast, constantly evolving our program platform and design to give you the best possible opportunity for success. We sure others believe they do that too and likely some of them are right. We might not be the program for you and we have a heck of a great program! It is up to you to decide.

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  • 3. Well in that case why don’t I wait until all the facts are in? Won’t I get more out of it?
     

    No you won’t because the best time to plant a tree is 20 years ago. The second best time… right now.

     

    Also, our core content does not change very much because human nature has not evolved very much. What changes is the context in which we offer it for your best absorption and reuse. As the science and our knowledge grows so does yours. You are always welcome to return in a few years… at a client discount or an advanced level.

     

    NOTE: No matter how good TEAMS is at presenting you with the core curriculum for business development and leadership, we all hear only what we are ready to hear; "not how’s" and repeat clients are all encouraged to follow their own path. Should you choose us know you will our full support.

     

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  • 4. I got an email stating my TEAMS account was closed and I would no longer be charged my tuition.
     

    We’ve actually never had this happen but my first 20+ working years were in the hospitality industry. I loved those years as hard as they were. I also gained a few valuable lessons. One of them is, the customer is always right and many times the person isn’t. This means that on rare occasions it is my job, as the boss, to fire some customers. We reserve a right to refuse service policy here at TEAMS and at KatNesbit.com

     

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